Knowledge :
1. Explisit
2. Tacit
--updated 8/08/2011
Enterprise Resource Planning (ERP):
Konsep yang dilakukan secara integrated and realtime
1. Realtime
2. Resources
Knowledge Management:
1. Innovation
--updated 8/08/2011
Customer Relationship Management (CRM):
1. Customer
2. Relation
Procurement yang didukung oleh IT adalah
E-Procurement
Information System:
1. Foundation Concept (step1)
2. Information Technology (step2)
3. Business Application (step3)
4. Development Process (step4)
5. Management Challenges (step5)
Product of Airline: "
Ketersediaan tempat untuk waktu tertentu dan tujuan tertentu"
Product is about increasing the demand first (AirAsia
)
IS:
1.Executive Information System (Dashboard untuk memonitor)
2.Decision Support System (Analysis Data)
3.Transaction Processing System (Cashier at Market)
ERP (Enterprise Resource Program) -> Maintain
TPS (Transaction Processing System)
IT Component : Hardware, Software, Communication, Data Resources
Balanced Score Card :
Measurement Tools,
--updated 8.08.2011
Measurement Tools:
Finance, Customer, Product, Internal Business Process
Balanced Score Card - Kaplan Norton:
Perspektif
1. Finance (company money controled by finance
)
2. Customer (money got from customer)
3. Product (what customer paid for)
4. Internal Business Process (what make it learning and growth)
KPI
1. Profit
IT BALANCE SCORE CARD
Perspective
1.
Corporate Contribute (every company need to contribute
)
2.
User Orientation (to be contributed, its orientate to user
)
3.
Operation Excellent (excellent at operation)
4.
Future Orientation
KPI
1. Realtime (Corporate Contribute)
2. User Acceptance (User Orientation)
3. Availability (Operation Excellent)
Target
1,2,3 : 100%
--updated 8.08.2011
Ketiganya tergabung dalam
Learning and Growth
Dosen:
Wahyu Sardjono
http://www.wahyusardjono.com/user/index.php?id=224
